Shuttles, New Zealand | WebKrit Infocom
Case Study (Customer Success) Our Clients

Shuttles, New Zealand

April 28, 2013
priya

Enhancing Shuttles New Zealand’s Digital Presence for Customer-Centric Growth

Introduction

Shuttles New Zealand, a premier transportation service provider based in Wellington, specializes in round-the-clock pickups to airports, rail ferries, and railway stations. They also offer sightseeing tours, sports team transports, and conference transportation services.

Challenges Faced

Despite their comprehensive service offerings, Shuttles New Zealand encountered several challenges:

  1. Limited Online Visibility: The absence of a robust online presence made it difficult for potential customers to discover and engage with their services.​

  2. Inefficient Booking Processes: Without an online booking system, clients had to rely on traditional methods, leading to potential delays and inconveniences.​Courier Mail

  3. Customer Engagement: Lack of a platform to share updates, promotions, and receive feedback hindered effective communication with clients.​

Our Intervention

To address these challenges, we collaborated closely with Shuttles New Zealand to develop a customer-centric website:

  1. Website Development: We designed a user-friendly website that showcases their services, making it easier for visitors to understand and access their offerings.​

  2. Online Booking System: An integrated booking feature was implemented, allowing customers to schedule services at their convenience, thereby streamlining operations and enhancing user experience.​

  3. Blog and Updates Section: A dedicated blog was introduced to share news, updates, and promotions, fostering better customer engagement and providing valuable information to clients.​

Outcome

Post-implementation, Shuttles New Zealand experienced significant growth:

  • Increased Bookings: The online booking system led to a notable rise in reservations, as clients appreciated the ease and accessibility.​

  • Enhanced Customer Interaction: The blog and updates section facilitated regular communication with customers, leading to improved satisfaction and loyalty.​

  • Improved Operational Efficiency: Automation of bookings and inquiries reduced administrative tasks, allowing the team to focus on service delivery.​

Conclusion

By embracing a customer-centric digital approach, Shuttles New Zealand not only overcame their initial challenges but also positioned themselves for sustained growth in the competitive transportation industry.